FAQs & Support


We hope that your transaction with Silver Line is as effortless as possible, but we are realistic in acknowledging that problems will occasionally occur.

Before contacting our support staff, please check our FAQ to see if your question has already been asked. While our support staff endeavour to reply to all questions and queries within 24 hours, why wait if you don't have to?


Is Silver Line Legit?

Yes, Silver Line is legit. Please read our about page to find out more about our unique business model.


Where is my order?

This is our most common question. Don't worry, click the below button to find out more...

Order Tracking


What is my tracking number?

Tracking will be available 3-7 days after making your order. If 7 days has passed and you still don't have a tracking code please contact support.


Missing Items

We send items in multiple packages, this speeds things up. Don’t be alarmed when you have missing items. These items will come in more packages within the shipping timeframe:

Shipping Times


Order Amendments/Cancelations

If you need to edit your order at all, you must contact us within 24 hours so we can make changes.

We are able to change:

  • Items in your order
  • Your address
  • Your name/email  

Cancelations: 

If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.

Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.

You can contact us at the bottom of this page and view our refund & return policy on the button below: 
 


Item arrived damaged

Around 1 in 1000 items do arrived damaged due to some postage companies not treating our parcels well. If your item has arrived damaged, we would like to apologise.

Please contact us on the button at the bottom of this page and include the following:

  • Your order number
  • A picture of your damaged watch

Once we have this information, we will be able to send out a replacement, free of charge.


Contacting Us

Thanks for reading our FAQ. We really appreciate it, really!

Now, to contact us, please click on the button below: